Customer Support
At Gold Draw Weekly, we value every Australian player's experience. Our Sydney-based support team is available 24/7 to assist with any queries about our lottery services, prize claims, or account management. Whether you're in Perth or Brisbane, you can reach us through multiple channels including email, live chat, or this contact form.
We typically respond within 2 business hours for urgent matters, and within 24 hours for general inquiries. Our FAQ section covers most common questions about ticket purchases, draw schedules, and prize collection procedures specific to Australian players. For responsible gambling support, we partner with Australian counseling services to provide local assistance.
Send Us a Message
Your Message Was Sent!
Thank you for contacting Gold Draw Weekly Australia. Our support team will get back to you within 24 hours.
Safe & Responsible Gaming
At Gold Draw Weekly, we prioritize responsible gaming for all our Australian players. We strictly adhere to the guidelines set by GambleAware and NSW Gambling Help to ensure a safe gambling environment. Our platform incorporates multiple tools to help you stay in control, including deposit limits, cooling-off periods, and self-exclusion options recommended by Gamblers Help.
We understand that lottery play should be entertaining, not a financial burden. That's why we've partnered with Reset App and registered with BetStop to provide comprehensive support resources. Australian players can access free counseling services through these organizations, and we encourage anyone concerned about their gambling habits to visit BetStop, the national self-exclusion register.
Our responsible gaming features include mandatory age verification (18+ only), reality checks that remind you how long you've been playing, and the ability to set loss limits. These measures align with the best practices from GambleAware and NSW Gambling Help. Remember, lottery tickets should be purchased for fun, not as a way to solve financial problems.
If you or someone you know needs help, Gamblers Help offers 24/7 support across all Australian states. Our partnership with Reset App provides additional tools for managing gaming habits. For complete self-exclusion, register with BetStop to block all Australian licensed gambling services. NSW residents can access specialized support through NSW Gambling Help.